The online store nuco.md – is the platform that provides you with 100% original products directly from the manufacturer. In order to ensure consumer safety, the store’s actions are regulated by the legislation in force both on the territory of the Republic of Moldova and the European Union! However, there may be situations when the products do not fully meet the customer’s expectations, and in this case our task is to cooperate with customers, because your opinion matters to us. Every review we receive helps us to improve the quality of our services.
When you are entitled to complain:
1. The product does not correspond to the information placed on the website (photo, description, name, shade, consistency).
2. Shelf life is expired!
3. The product sustained any damage during transportation.
How to complain?
To file a complaint, please contact us at info@nuco.md.
Once you have discussed with our manager to return the products, you will receive a call from the courier, who will come to your address to collect the parcel. In the case of online payment by credit card, the return will also be made to the credit card with which the payment was made.
Remember to pack the products securely so that they are not damaged during transportation. We recommend returning the products in their original box.
If you have any questions, please do not hesitate to contact us on: 373 68 002 887
Complaints handling
The online shop www.nuco.md has 14 working days to process your complaint.
As a customer, you have the right: to cancel the contract of sale-purchase of the product, to replace the damaged product with a new one, to ask for free repair or to reduce the price of the product. And we will try to resolve your complaint within a reasonable time without causing you any inconvenience.
